Because our Scoops are custom mystery items created from randomly scooped beads especially for you, all sales are final. However, if your order arrives damaged or incorrect, we’re here to help. Just reach out within 7 days with your order number and a photo, and we’ll make it right.

We ship all orders within 3–5 business days. If we experience high order volume (like holidays or special promos), shipping may take a little longer — but we’ll always do our best to keep things moving. Delivery times depend on the carrier, but most orders arrive within their estimated window. Please double-check your shipping address at checkout — we want your Scoops of happiness to get to the right place!